If you make, grow, distribute fresh and/or tasty foods and beverages, we’d love to hear from you! We have a set of guidelines for all our producers that focus on sustainability, environmental farming practices, organic methods, and of course, quality and taste. To find out more about how to sell your produce with Www.kood.com.ng, drop us a line at contact@www.kood.com.ng or call +234 8011 757 5663

Do I have to use your payment channel to accept transactions?

Yes, this is the integrated transaction system we use. It is an online payment gateway, which allows customers to make payments on our website. The system then is connected to your bank account with your own personal account. To create your own e-wallet account, click here. To connect your account to your www.kood.com.ng vendor account, navigate to ‘My Account’ and click on the ‘Payment Manager’ option under ‘Manage My Store’. In this area you will be able to manage the connection to your account.

If you are unsure of your password, please navigate to the login screen and click ‘Forgot Your Password?’, a dialog box will pop-up, enter the email address you signed-up with and you will receive a link to reset your password.

There seems to be a problem with the website; How can I report it?

Please email us the details of the problem including a screenshot and we will sort it out. Email us at contact@www.kood.com.ng or call +234 8011 757 5663

How do I give feedback on the website or mobile site?

Please email us at contact@www.kood.com.ng. We really appreciate your feedback on our websites. It’s a great way for us to find out about what we’re doing right, and also what we still need to work on!

Please always contact your vendor first. If your vendor is unresponsive, please contact us at Www.kood.com.ng and we will help resolve the dispute in accordance with our Terms & Conditions, contact@www.kood.com.ng or call +234 8011 757 5663

Please contact your vendor at your first possible opportunity to request a refund. If your vendor is unresponsive, please contact us at www.kood.com.ng and we will help process your refund. contact@www.kood.com.ng or call +234 8011 757 5663

Please note: If there was nothing wrong with the condition of your order and it was delivered in the agreed timeframe, there may be costs associated with the late cancelation or refunds of the order. Please consult with your vendor to confirm their specific return policy. If your vendor is unresponsive, please contact us at Www.kood.com.ng and we will help by assessing your request and processing a refund, where we have found a vendor has not fulfilled the requirements of the sale/order. contact@www.kood.com.ng.

If there is something wrong with your order, please contact your vendor at your first possible opportunity to work out a return or substitution.

If you would like to return your order, please contact your vendor at your first possible opportunity to work out a return or substitution. See also the terms and conditions.

Please note: If there was nothing wrong with the condition of your order and it was delivered in the agreed timeframe, there may be costs associated with the return or late cancelation of the order. Please consult with your vendor to confirm their specific return policy.

We use an innovative payment system from our pay providers. This is what enables us to get your payment to Vendors directly. It’s a new system, so we do need some information that you might not be asked for by other payment providers. These extra details mean that payment portal providers can help combat fraud.

We’re pioneering a new F&B system where Vendor’s and customers both get the very best of what’s on offer, and part of this is guaranteeing a sale for our Vendor’s. Typically, Vendor’s are asked to deliver their food without payment, and then they have to wait for weeks - sometimes months - to be paid.

With www.kood.com.ng, your order is sent through to the Vendor and they will dispatch the order in the timeframe stated on their profile or store.

If something goes wrong with your order or something doesn’t arrive, we will refund you straight away.

Our vendors are unable to deliver to a P.O. Box. If you're not home to be able to receive your order, most couriers will leave in a safe place or 'card you' to make other suitable arrangements. You can also add order comments at the checkout if you have a particular place to leave your order, in the event that you're not home. e.g Please leave behind the pot plant at the front door.

Fees are set by the Vendor based on how they are able to get their products to you. We are constantly looking for ways to reduce the delivery costs and expand our delivery network. Please send us a message and let us know if you feel the delivery costs are high in your area.

This question would be up to a specific vendor. They may be willing to deliver outside their designated delivery zone. To find out, send them a message and see what they say. Again, if you find there are no products available in your area, please let us know and we will do our best to get new Vendor’s on board in your area or help extend the reach of our existing delivery system.

It depends on where our Vendor’s are located. Please check by searching products by your location. If you find there are no products available in your area, please let us know and we will do our best to get new Vendor’s on board in your area or help extend the reach of our delivery system.

Absolutely, we love suggestions! Please email us at contact@www.kood.com.ng. Our Vendor team will get in contact with the producer of the product to see if they want to become part of the Www.kood.com.ng family.

Yes, we do! To gain access to wholesale prices you will need to be a registered business within the F&B trade, (e.g.: Restaurant, Pub, Caterer, etc.). If you are sending your business registration details through to contact@www.kood.com.ng and we will give you access to our Vendor’s wholesale products.

In most cases, if you contact the vendor before the time-of-delivery, the vendor may be able to accommodate changes to your order.

Unfortunately, because we work with small producers and with produce that can be seasonal, we can’t guarantee that a particular product will be available all of the time. For most produce we have alternatives which are very similar and hopefully they will make a good substitute.

Yes, you can! If there are some products you want to remember for next time, or if there is something you especially love, click on the Wishlist icon within the product listing.

We appreciate that things can come up unexpectedly. If you’re stuck with an urgent situation, please contact your specific Vendor directly via the Www.kood.com.ng website. Or alternatively contact Www.kood.com.ng directly and we will help sort it out. Call +234 8011 757 5663 {+234 8011 757 kood}

Minimum order quantities vary according to the product and have flexibility.

We do not have a standardized price list as product prices change according to market conditions, foreign currencies, quantities and delivery types. To give you a quote, we require exact products, types and quantities that you are interested in.

We deliver the products to our customers except in instances where the customer prefers to pick the produce.

Products vary according to the type of packaging material. We use pallet boxes and cardboard boxes.

We accept Bank Transfer, Debit Card, Mobile Money, E-wallet and Cash Payments.

Should any customer become dissatisfied at any point, our platform will facilitate a strict resolution adherence process, offering our vendors complete control in resolving customer issues with a positive outcome, and avoid the possibility of a negative review.

We are always looking at decreasing the distance between customers and vendors. We provide a shared freight integration service that you can use to deliver your products. We will continue to work with local freight operators to continually enhance this delivery process.

At www.kood.com.ng we invest heavily into marketing to bring consumers looking to buy your products. We target customers in your delivery area with local advertising and direct social media marketing, so you don’t have to.

There are no sign-up fees. We only receive a small margin of 2-5% of the sale when you sell your products. We want www.kood.com.ng to be a community of vendors that we can help support. Ultimately, we’re only making money if you’re making money and that's the way we like it.

You have complete control over your delivery schedule and processes. The only requirement is that you manage your customer expectations adequately, providing a guideline on how your delivery schedule works, and adhering to your delivery policy, as defined by you.